At Knite Wear, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or may have an issue. Our return and refund policy is designed to provide a smooth and transparent process, so you can shop with confidence knowing that we value your trust and aim to resolve any issues quickly.
Return Eligibility
You can return products within 3 days of receiving your order. Returns are accepted only for products that are defective, damaged during shipping, sent incorrectly, or remain unused. Products that have been used, altered, or washed are not eligible for return. Sale items and personal care products are also excluded from returns. To qualify for a return, all items must be in their original condition with packaging and tags intact. This ensures that we can process your return efficiently and maintain product quality for other customers.
Refund Process
Once we receive your returned item and confirm it meets our return criteria, we process refunds within 3 to 5 business days. Refunds are issued through bank transfer to the account details you provide. Only the product cost is refunded; shipping charges are non-refundable. In cases where the wrong or defective product was delivered, we will ensure the refund covers the full product price. We strive to complete refunds as quickly as possible so that customers do not experience unnecessary delays.
How to Request a Return or Refund
To initiate a return or refund, please contact our customer support team via email at z.knitewear@gmail.com or by phone at +923701940410 or +923002582075. Our team will guide you through the return process, including instructions for securely packaging and sending the item back. Clear communication helps us process your return faster and ensures you receive your refund without any issues.
Bulk Orders
For bulk orders of 10 or more items, a separate process may apply. Customers are advised to contact us directly to discuss the return or refund procedure for large orders. This ensures that both the customer and Knite Wear have a clear understanding of timelines and responsibilities.
Additional Notes
We encourage all customers to inspect their products immediately upon receipt. Any concerns should be reported as soon as possible to avoid complications with eligibility. Our goal is to make the return and refund process straightforward, fair, and quick, ensuring that every customer feels confident shopping with Knite Wear.